.support-launcher{position:fixed;inset-inline-end:24px;bottom:22px;width:58px;height:58px;border:0;border-radius:50%;background:var(--maroon);color:#fff;display:grid;place-items:center;font-size:21px;cursor:pointer;z-index:900;box-shadow:0 18px 44px rgba(0,0,0,.3);transition:.25s}.support-launcher:hover{transform:translateY(-3px) scale(1.03);background:var(--maroon2)}.support-launcher .support-unread{position:absolute;top:-6px;inset-inline-start:-6px;min-width:22px;height:22px;padding:0 5px;border-radius:999px;background:var(--red);color:#fff;border:3px solid var(--bg);display:grid;place-items:center;font-size:10px;font-weight:900}.support-launcher .support-unread[hidden]{display:none}.support-online-dot{position:absolute;bottom:4px;inset-inline-start:4px;width:12px;height:12px;border-radius:50%;background:var(--green);border:3px solid var(--panel)}
#supportBody{flex:1;min-height:0;display:flex;flex-direction:column}
.support-widget{position:fixed;inset-inline-end:24px;bottom:92px;width:min(390px,calc(100vw - 28px));height:min(650px,calc(100vh - 120px));border:1px solid var(--line);border-radius:18px;background:var(--panel);color:var(--text);z-index:899;box-shadow:var(--shadow);display:flex;flex-direction:column;overflow:hidden;transform-origin:bottom right;animation:supportOpen .25s ease}.support-widget[hidden]{display:none}.support-widget.maximized{width:min(760px,calc(100vw - 48px));height:calc(100vh - 48px);bottom:24px}.support-chat-head{padding:16px 17px;background:linear-gradient(135deg,var(--maroon),var(--maroon2));color:#fff;display:flex;align-items:center;justify-content:space-between;gap:12px}.support-agent{display:flex;align-items:center;gap:11px}.support-agent-icon{width:42px;height:42px;border-radius:13px;background:rgba(255,255,255,.14);display:grid;place-items:center}.support-agent b{display:block}.support-agent small{display:flex;align-items:center;gap:5px;opacity:.86}.support-agent small i{width:7px;height:7px;border-radius:50%;background:var(--green)}.support-head-actions{display:flex;gap:5px}.support-head-actions button{width:32px;height:32px;border:0;border-radius:9px;background:rgba(255,255,255,.12);color:#fff;cursor:pointer;transition:.2s}.support-head-actions button:hover{background:rgba(255,255,255,.22)}
.support-search{padding:10px 12px;border-bottom:1px solid var(--line);display:flex;gap:8px}.support-search label{height:38px;flex:1;border:1px solid var(--line);background:var(--panel2);border-radius:10px;display:flex;align-items:center;gap:8px;padding:0 10px;color:var(--muted)}.support-search input{width:100%;border:0;outline:0;background:transparent;color:var(--text);font:inherit}.support-history-btn{width:38px;border:1px solid var(--line);border-radius:10px;background:var(--panel2);color:var(--muted);cursor:pointer}.support-conversations{padding:12px;display:grid;gap:8px;overflow:auto}.support-conversation-item{border:1px solid var(--line);border-radius:12px;padding:12px;background:var(--panel2);cursor:pointer;transition:.2s}.support-conversation-item:hover{transform:translateY(-1px);border-color:var(--cyan)}.support-conversation-item>div{display:flex;justify-content:space-between;gap:8px}.support-conversation-item small{color:var(--muted)}.support-empty{text-align:center;margin:auto;padding:30px 24px}.support-empty i{font-size:36px;color:var(--cyan);margin-bottom:14px}.support-empty h3{margin:0 0 8px}.support-start{margin-top:14px}
.support-messages{flex:1;overflow:auto;padding:16px;display:flex;flex-direction:column;gap:10px;background:var(--surface)}.support-message{max-width:84%;padding:10px 12px;border-radius:14px;line-height:1.65;font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere;animation:supportMsg .22s ease}.support-message.customer{align-self:flex-start;background:var(--maroon);color:#fff;border-bottom-right-radius:5px}.support-message.ai,.support-message.agent,.support-message.system{align-self:flex-end;background:var(--panel2);border:1px solid var(--line);border-bottom-left-radius:5px}.support-message.system{color:var(--muted);font-size:12px}.support-message time{display:block;font-size:9px;opacity:.65;margin-top:5px}.support-attachment{display:block;margin-top:6px;color:inherit}.support-attachment img{max-width:210px;max-height:170px;border-radius:9px;display:block}.support-typing{height:28px;padding:0 16px;color:var(--muted);font-size:11px;display:flex;align-items:center;gap:6px}.support-typing[hidden]{visibility:hidden}.support-typing i{width:5px;height:5px;border-radius:50%;background:var(--muted);animation:supportTyping 1s infinite}.support-typing i:nth-child(2){animation-delay:.15s}.support-typing i:nth-child(3){animation-delay:.3s}
.support-composer{border-top:1px solid var(--line);padding:10px;background:var(--panel);position:relative}.support-emoji-panel{position:absolute;bottom:76px;inset-inline-start:10px;padding:8px;border:1px solid var(--line);border-radius:10px;background:var(--panel2);display:flex;flex-wrap:wrap;gap:4px;box-shadow:var(--shadow)}.support-emoji-panel[hidden]{display:none}.support-emoji-panel button{border:0;background:transparent;font-size:20px;cursor:pointer}.support-file-preview{font-size:11px;color:var(--muted);padding:0 8px 7px}.support-compose-row{display:flex;align-items:flex-end;gap:6px}.support-compose-row textarea{flex:1;min-height:42px;max-height:105px;resize:none;border:1px solid var(--line);border-radius:12px;background:var(--panel2);color:var(--text);font:inherit;padding:10px;outline:0}.support-tool,.support-send{width:38px;height:38px;border:0;border-radius:10px;cursor:pointer}.support-tool{background:transparent;color:var(--muted)}.support-send{background:var(--maroon);color:#fff}.support-status-bar{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:10px;color:var(--muted);padding:6px 4px 0}.support-rating{display:flex;gap:3px}.support-rating button{border:0;background:transparent;color:var(--muted);cursor:pointer}.support-rating button:hover{color:var(--orange)}
@keyframes supportOpen{from{opacity:0;transform:translateY(12px) scale(.96)}to{opacity:1;transform:none}}@keyframes supportMsg{from{opacity:0;transform:translateY(6px)}}@keyframes supportTyping{0%,60%,100%{opacity:.35;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}
@media(max-width:600px){.support-launcher{inset-inline-end:14px;bottom:14px}.support-widget,.support-widget.maximized{inset:0;width:100%;height:100%;max-height:none;border-radius:0}.support-head-actions .support-maximize{display:none}}
@media(prefers-reduced-motion:reduce){.support-widget,.support-message,.support-launcher,.support-typing i{animation:none!important;transition:none!important}}
.support-welcome{max-width:94%}.support-quick-options{display:grid;gap:7px;margin-top:12px}.support-quick-options button{width:100%;border:1px solid var(--line);border-radius:10px;background:var(--panel);color:var(--text);padding:9px 10px;text-align:start;font:inherit;font-size:11px;font-weight:800;cursor:pointer;transition:.2s}.support-quick-options button:hover{border-color:var(--cyan);color:var(--cyan);transform:translateY(-1px)}
.support-head-actions .support-new-chat{width:auto;padding:0 8px;display:flex;align-items:center;gap:4px;font-size:9px;font-weight:900;white-space:nowrap}
@media(max-width:390px){.support-head-actions .support-new-chat span{display:none}.support-head-actions .support-new-chat{width:32px;padding:0;justify-content:center}}